7. Create Customer Account
In order to create an account, the user will have to register. This registration is done only once. To do this, simply follow the registration steps when making a purchase, or by clicking on the customer symbol in the upper right corner of the homepage.
You only have to fill out the form with your email and password. Fields marked with a * are required. The email must be valid and active so that we can communicate with the client. The password is chosen by the customer, to your liking. Note that you must choose a word that is at least 5 characters long and contains letters and numbers without spaces.
Preferences and Newsletter.
By selecting your preferences we will be able to get to know our customers a little better and send your e-mail news, product campaigns, promotional campaigns and offers according to the tastes and preferences of customers. If you want to receive our news and information you must select the "Subscribe Newsletter" checkbox.
If you want to unsubscribe from this service click on the option to unsubscribe from any email in the newsletter, or send an email requesting the cancellation to: contact@uknitclub.com. In this case the client will not receive any information of campaigns, promotions, and offers that we will develop.
If you want more information you can call us at +351 936699336.
Registration by the User at www.uknitclub.com implies acceptance of the General Conditions of Use and Contracting. It also implies that you have taken note of all our legal notices.
8. Ordering
The UKNITCLUB store has a minimum purchase of € 5 (value of products purchased, not including postage)
To place an order the User does not need to register as a customer, simply choose the items you want to order by clicking the shopping cart icon next to the presentation of each article, or in "Add to Cart" in each tab of the article. Purchases are being added as you shop.
You can view, edit, change or end your purchase by clicking the cart icon in the upper right corner of any page in the store.
You must follow all the steps of the purchase so that it is completed successfully.
Only after payment the order is considered effective and, processed by the UKNITCLUB team.
All promotional campaigns have a limited stock.
The "Minimum Price Guarantee" policy is not applicable to uknitclub.com, particularly in comparison to other online stores or other websites.
The validation of the purchase order implies that the customer has taken cognizance and expressly accepts the present General Conditions of Contract and Use, available for consultation in the online store www.uknitclub.com. The data recorded by UKNITCLUB constitute evidence of the set of transactions between the customer and UKNITCLUB. It is the responsibility of UKNITCLUB to file the electronic documents in which the contract is formalized and to keep it accessible.
Once the purchase is completed you will receive an automatic email confirming the transaction. In case the data is not correct, you can ask immediately for its change, or the cancellation of the purchase made.
To do this, contact our Customer Service.
The purchase of products implies their payment and, only after receipt of payment, the order is considered effective.
. Cash Transfer
. PayShop
. Paypal
. Visa
. MasterCard
UKNITCLUB authorizes Hipay to intermediately accept payments received in the form of Credit Cards (Visa and MasterCard), PayShop and Multibanco Referrals.
By choosing to pay through Paypal, the Customer or User has 60 minutes after the order to make payment of the same. If this is not verified the order is considered null.
If the customer or user chooses to pay through Hipay (Referencias Multibanco, Visa, Mastercard, PayShop), you have a period of 24 hours after the order to make payment of the same.
If this is not verified the order is considered null.
The time available for the payment of the order varies according to the service provider (Paypal / Hipay) and for which UKNITCLUB has no interference.
. Paypal - In case the customer chooses to pay by credit card / PayPal, filling in all payment information is done directly on a secure page of the electronic payment service provider (Paypal). UKNITCLUB is not responsible for any delay or failure to deliver orders caused by checks and authorizations of the issuing entities.
The 3-D Secure protocol gives higher levels of security to consumers who shop online, since it ensures, at the time of payment, that the payer is effectively the legitimate holder of the card that is being used to purchase online. So all consumers online are more protected, preventing others from using their cards fraudulently.
. Multibanco and PayShop
This service is only available to customers residing in Portugal.
In situations of Cancellation or Returns, the Refund is made through Bank Transfer to the account of the client. You will be asked to do so, and only when a refund is involved, your NIB.
. PayShop - If you choose PayShop payment, Hipay will send an email to the client asking for payment and as payment method you can choose PayShop.
In this case Hipay will send a second email with PayShop codes so that the customer can pay the order at any PayShop point.
Regardless of how the customer chooses to pay for your order, the invoice will follow with the order.
9. Prices
The prices of products are those that are disclosed in the online store, unless there is an obvious error. The online store is updated daily, however, it is possible that the information on the price of some products contain errors, so if this situation occurs, UKNITCLUB will inform the customer as soon as possible, giving you the possibility of confirm the order with the correct price or cancel it, with the right to a full refund of the amount paid.
If contact with the customer is not possible, UKNITCLUB reserves the right to cancel the order and to reimburse the whole order.
The prices shown on the site already include Value Added Tax (VAT) at the legal rate in force (23%), according to applicable legislation in Mainland Portugal, where the company owns the online store is headquartered.
The total amount to be paid is the value of your order with VAT and already with the delivery rate included.
Product prices may be subject to change and update. UKNITCLUB reserves the right to change and / or update prices without prior notice. However, the price displayed at the time of purchase is the price actually applied, except for an obvious error.
10. Product Availability
Since UKNITCLUB does not ship orders on Saturdays, Sundays and holidays, the shipping date is always considered on the business day following the payment of the order.
If any item ordered is unavailable, UKNITCLUB will contact the customer in the following cases:
. Temporary unavailability of the article - The customer can decide whether to wait for the replacement of the article temporarily unavailable or if he wants to replace it or possibly cancel the order of the article;
. Change of price in the replacement of the item - The customer will decide whether to accept the new price, replace the item with a similar one and with the same price as the one that had initially ordered or canceled the order of the article in question;
. Absolute unavailability of stock replacement of the item - The customer will decide if he replaces the article with a similar one in its characteristics and price or if it cancels the order of said article.
In any of the situations, the order will only follow for finalization and shipment after the customer's written decision.
Whenever the client's decision implies a refund amount, UKNITCLUB will refund the amount paid by the customer, within a maximum period of 14 (fourteen) days after the customer's communication about his decision.
Whenever possible, UKNITCLUB will try to deliver all the ordered items in a single shipment. However, if part of the ordered items is timely (2 to 5 days) or temporarily (more than 5 days) unavailable, delivery of the order may be phased. The customer or user will, in this case, be contacted by email.
The date of delivery of the article with extended availability should be considered.
In case the customer or user wants to receive the articles with less deadline and, do not want to wait to receive everything together, we suggest you to make separate orders.
11. Shipping & Delivery
The data that is requested from the customer or users refers to the data that will appear on the invoice. If the customer or user intends to invoice with their tax number, they must fill in the field "Tax identification number", since this is not a required field. If you do not do so, you will receive an invoice with the generic tax number (assigned to the unidentified taxpayer). All fields with (*) are required.
The fields of optional filling (telephone, mobile phone and email) are requested to facilitate communication with the customer or user, namely receive SMS that allow you to follow the order until receiving and any clarification regarding the order).
Shipping address
This is the address where the customer or user wants the order to be sent. This address may or may not be the same as the address for the invoice. In any case, the shipping address is mandatory.
If you have chosen to register as a customer, all this information will be stored in your account.
Send
The process of preparing and sending orders starts immediately after confirmation of payment of the order.
If the confirmation of good payment is received by UKNITCLUB until 15 hours the order will be shipped on the same day, whenever possible. If this is not verified the order will be shipped on the business day following confirmation of good payment.
See the Table below for all shipping options available to you:
|
sportador
|
Dias para Entrega
|
Método de Entrega
|
Zona
|
Horário de Entrega
|
Info cliente
|
|
CTT Expresso
|
Dia útil seguinte à expedição
|
Domicilio
|
Portugal Continental
|
Das 9h às 18h
|
2 SMS
|
|
Portugal - Ilhas
|
Das 9h às 18h
|
2 SMS
|
|
Espanha Peninsular
|
Das 9h às 18h
|
2 SMS
|
|
Chronopost
Internacional
|
2 a 3 dias úteis
|
Domicilio
|
Europa - UE
|
Das 9h às 18h
|
Tranking Nº
|
|
Das 9h às 18h
|
Tranking Nº
|
| |
|
If the customer or user has a need, you can make changes to your order even after it has been paid and provided it has not yet been issued. You can change your billing and shipping address.
To make changes please contact us by phone +351 936699336.
Costs
The shipping costs vary depending on the weight, the mode of delivery chosen by the customer or user, and the destination of the order, taking into account the information in the article as to its availability on days for shipping.
Shipping costs for Continental Portugal and Islands. Refer to the Table below:
|
Zona
|
Portugal Continental
|
Portugal - Ilhas
|
|
|
Transportador
|
CTT Expresso (económico)
|
CTT Expresso
|
CTT Expresso (económico)
|
CTT Expresso
|
|
| |
|
Entrega em 2 dias úteis das 9h às 18h
|
Entrega em 1 dia útil das 9 às 18h
|
Entrega em 2 dias úteis das 9h às 18h
|
Entrega em 1 dia útil das 9 às 18h
|
|
|
De 0 a 2 Kg.
|
3,90 €
|
3,90 €
|
11,03 €
|
20,72 €
|
|
|
De 2 a 5 Kg
|
6,60 €
|
7,25 €
|
12,37 €
|
29,20 €
|
|
|
De 5 a 10 kg.
|
7,76 €
|
8,34 €
|
15,03 €
|
38,78 €
|
|
|
De 10 a 15 Kg.
|
8,40 €
|
9,05 €
|
19,44 €
|
53,54 €
|
|
Shipping costs to Spain, Europe and Rest of World.
International shipping costs vary depending on the weight, the mode of delivery chosen by the customer or user and the destination of the order, taking into account the information in the article as to its availability on days for shipping.
In international shipments (except Continental Spain) in orders weighing more than 1.8 kg the process of calculating shipping costs is automatic. For any additional questions please contact Customer Service:
Phone: +351 936699336
Email: contact@uknitclub.com
See Table below for International shipments:
|
Zona
|
Espanha continental
|
|
|
Transportador
|
CTT Expresso (económico)
|
CTT Expresso
|
|
| |
|
Entrega em 2 dias úteis das 9h às 18h
|
Entrega em 1 dia útil das 9 às 18h
|
|
|
De 0 a 2 Kg.
|
6,37 €
|
7,01 €
|
|
|
De 2 a 5 Kg
|
7,83 €
|
8,59 €
|
|
|
De 5 a 10 kg.
|
9,21 €
|
9,91 €
|
|
|
De 10 a 15 Kg.
|
9,97 €
|
10,76 €
|
|
|
|
Zona
|
Europa
|
Resto do Mundo
(não disponivel)
|
|
|
Transportador
|
Chronopost
|
CTT - Até 1,8 Kg. Correio Registado - de 5 a 7 dias úteis
|
|
| |
| |
|
De 0 grs a 3 Kg.
|
15,90 €
|
16,60 €
|
|
|
De 3 kg a 10 Kg.
|
15,90 €
|
24,30 €
|
|
|
Mais de 10 Kg.
|
Contacte-nos: Apoio ao Cliente
|
|
|
Delivery of orders from UKNITCLUB.COM takes place through CTT Expresso, CTT and Chronopost.
The confirmation of delivery times is valid after confirmation of payment of the order.
To know the specificities of each mode of delivery the customer or user can consult the shipping table above, and choose the one that best suits you.
UKNITCLUB declines any liability in case of violation of the law of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.
The international shipping costs do not include the import tariffs, which must be paid upon arrival of the order, by the consignee of the order.
To guarantee international delivery in the shortest time possible, it is essential to specify the order, the name and the contact of the recipient
12. Cancellations, Exchanges and Returns
To cancel your order:
You can cancel your order if it has not yet been shipped. To do so, you must send us an email to express your decision to cancel the order.
At the email you will need to provide us with the order number.
Email to cancel order: contact@uknitclub.com
In Cancellation situations, the Refund is guaranteed and made in accordance with the way you paid for your order.
- All Refunds are automatic, except payments by ATM and PayShop. In these cases the payment is made by us through a bank transfer to your account. You will only be asked for the IBAN for this purpose and only when there is a refund to be made.
If cancellation occurs after shipment, you must receive the order and, upon receipt of the order by the customer, the customer may exercise his right of Free Termination of the Agreement in the terms legally provided, and described below.
In this case the return costs are borne by the customer. These expenses are only the expenses with sending the articles whose order canceled.
Right of Free Termination of Contract:
In compliance with Decree-Law No. 24/2014 regulating distance contracts with a view to promoting the transparency of commercial practices and safeguarding the legitimate interests of consumers, www.uknitclub.com informs the following:
The consumer has the right of free resolution of his contract within 14 calendar days, without having to indicate any reason;
The deadline for exercising the right of free resolution expires 14 days from the day after the day you acquire the physical possession of the goods.
In order to exercise your right of free resolution, you must notify us of your decision to terminate the contract by means of an unambiguous statement, which must include the following information:
Identification of the recipient (if your communication is by letter);
Identification of the sender - Name and Address;
Date (if your communication is by letter);
Number and date of the Order online;
Invoice-Receipt Number;
Reference and quantity of the articles to be returned;
Signature (if your communication is by letter).
You can do this by sending us your statement by mail to the following address: Pyramidocean Unipessoal, Lda. Rua Hermano Neves, 18, E7; 1600-477 Lisbon.
You can also send us your unambiguous statement by email to the following address: contact@uknitclub.com. If you opt for this form of communication, we will send you a notice of numbered reception of the request for resolution without delay by electronic mail.
In order for the period of freedom to be respected to be respected, it is sufficient that its communication concerning the exercise of the right of free resolution be sent before the expiry of the period for termination.
Free Resolution Effects
In the event of termination of the contract, all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a method of shipment other than the least costly modality of normal shipment offered by us) will be refunded to you. , without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to terminate the contract.
We make these refunds using the same method of payment you used in the initial transaction, unless otherwise agreed by you; in any event, incur no costs as a consequence of such reimbursement.
We may withhold the refund until we have received the returned goods, or until you provide proof of delivery of the goods, whichever occurs first.
You must return the goods without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if you return the goods before the expiry of the 14 day deadline.
You must bear the direct costs of returning the goods.
It is only responsible for the depreciation of goods resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the goods. (Similar to what you would do if you were going to buy from a physical store).
Thus, in relation to the goods to be returned, the following must be taken into account:
The product has not been used or tampered with;
The product retains its original characteristics and the packaging is not completely damaged.
13. Warranties and After-Sales Assistance
AFTER SALES SERVICE
In compliance with the provisions of Decree-Law 67/2003 of 8 April amended by Decree-Law no. 84/2008 of 21 May, UKNITCLUB informs:
Consumer Assurance and After-Sales Assistance
All mobile consumer goods are covered by a 2 year compliance guarantee.
If the purchased product is defective or damaged, you must inform us by contacting our customer support
Email: contact@uknitclub.com
Phone: +351 936699336
You must give us the order or invoice number as well as a brief description of the defect or problem.
Damage During Transportation
If you receive damaged packaging and / or damaged items.
At the time of delivery must check the content and submit the complaint to the carrier in writing and at the time of delivery.
Soon after (within 24 hours) you should contact us by email: contact@uknitclub.com or by phone +351 936699336.
In case of receiving an order with the packaging in good condition but whose contents are damaged must (within 24 hours) contact us through the above means.
We will initiate an investigation, so that the situation is resolved as soon as possible.
In case of damage in the transport, as in cases of loss of the order or impossibility of delivery to the recipient, we will initiate an investigation, reason why we can take up to 14 working days to confirm the occurrence. During this time we will not be able to make any refunds.
Dissatisfaction with Article
If you are not satisfied, you can return your purchases.
In this case, you have a period of 14 days to do so, as provided for in the Law and, above referred to in "Right of Free Termination of Contract"
Please note, however, that you should not send articles without prior contact with us, as they will not be accepted.
Technical Nonconformity of Article
If one or more articles of your order are incompatible with the advertised, you must contact our customer support, so that we can request the collection of the articles in question.
To do this, you have a period of 2 months to inform us of the nonconformity of the article.
If the invoice date of the article in question is less than 30 days
When contacting our customer support, have your order number and / or invoice in hand.
The costs of collecting items within the Guarantee period will be borne by UKNITCLUB.
Once we receive the article, we will verify it and, if any nonconformity is verified, the article will be replaced. In this case we will send a new one to your address at no cost to you.
In the event that the article is found to have marks of misuse and / or incorrect use (example: not respecting the manufacturer's instructions) we will contact you to tell us if you want us to return the item as it is or, and if possible, you want us to ship the item to the manufacturer for repair. In this case, the repair of the article, as well as the costs of collection and reshipment are the responsibility of the client.
The articles will only be sent for repair after the client's written approval of the respective budget and payment of 50% of the value of the arrangement.
When the damages are not covered by the warranty, the transportation costs involved in resolving the problem are the responsibility of the customer.
If the invoice date of the article in question is more than 30 days
The item will be shipped for repair under manufacturer's warranty (valid for 2 years after the date of purchase).
The costs of collecting items within the Guarantee period will be borne by UKNITCLUB.
If the damage is not covered by the Guarantee, the manufacturer will issue a technical opinion and, if it is possible to repair, send a budget. The client will be contacted by UKNITCLUB who will provide the budget and will request confirmation of the same, as well as the payment of 50% of the budget amount.
Repairs will never be initiated without written confirmation and payment of 50% of the budget amount.
When the damages are not covered by the warranty, the transportation costs involved in resolving the problem are the responsibility of the customer.
Warranty Repairs
All products purchased at UKNITCLUB benefit from a legal guarantee of conformity of 2 (two) years from the delivery to the customer.
The estimated period of repair is 30 (thirty) days.
If the technical check detects signs of misuse, and / or any problem that may have caused the fault (eg: failure to comply with the manufacturer's instructions), the customer will be contacted to indicate if he or she intends to repair the equipment, the corresponding repair budget.
The repair process will only begin after payment of 50% of the amount budgeted.
14. Governing Law
All purchases made at www.uknitclub.com are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court.
In the event that the client is outside Continental Portugal, we hereby inform that any judicial proceeding must be sent to the Portuguese courts.
The present General Conditions of Contract and Use were updated on November 1st, 2017.
