Shipping and payment conditions
8. Ordering
The UKNITCLUB store has a minimum purchase of € 10 (value of products purchased, not including postage)
To place an order the User does not need to register as a customer, simply choose the items you want to order by clicking the shopping cart icon next to the presentation of each article, or in "Add to Cart" in each tab of the article. Purchases are being added as you shop.
You can view, edit, change or end your purchase by clicking the cart icon in the upper right corner of any page in the store.
You must follow all the steps of the purchase so that it is completed successfully.
Only after payment the order is considered effective and, processed by the UKNITCLUB team.
All promotional campaigns have a limited stock.
The "Minimum Price Guarantee" policy is not applicable to uknitclub.com, particularly in comparison to other online stores or other websites.
The validation of the purchase order implies that the customer has taken cognizance and expressly accepts the present General Conditions of Contract and Use, available for consultation in the online store www.uknitclub.com. The data recorded by UKNITCLUB constitute evidence of the set of transactions between the customer and UKNITCLUB. It is the responsibility of UKNITCLUB to file the electronic documents in which the contract is formalized and to keep it accessible.
Once the purchase is completed you will receive an automatic email confirming the transaction. In case the data is not correct, you can ask immediately for its change, or the cancellation of the purchase made.
To do this, contact our Customer Service.
The purchase of products implies their payment and, only after receipt of payment, the order is considered effective.
Uknitclub.com admits the following means of payment:
. Cash Transfer
. PayShop
. Paypal
. Visa
. MasterCard
UKNITCLUB authorizes Hipay to intermediately accept payments received in the form of Credit Cards (Visa and MasterCard), PayShop and Multibanco Referrals.
By choosing to pay through Paypal, the Customer or User has 60 minutes after the order to make payment of the same. If this is not verified the order is considered null.
If the customer or user chooses to pay through Hipay (Referencias Multibanco, Visa, Mastercard, PayShop), you have a period of 24 hours after the order to make payment of the same.
If this is not verified the order is considered null.
The time available for the payment of the order varies according to the service provider (Paypal / Hipay) and for which UKNITCLUB has no interference.
. Paypal - In case the customer chooses to pay by credit card / PayPal, filling in all payment information is done directly on a secure page of the electronic payment service provider (Paypal). UKNITCLUB is not responsible for any delay or failure to deliver orders caused by checks and authorizations of the issuing entities.
Both Paypal and Hipay use the 3D Secure service
The 3-D Secure protocol gives higher levels of security to consumers who shop online, since it ensures, at the time of payment, that the payer is effectively the legitimate holder of the card that is being used to purchase online. So all consumers online are more protected, preventing others from using their cards fraudulently.
. Multibanco and PayShop
This service is only available to customers residing in Portugal.
In situations of Cancellation or Returns, the Refund is made through Bank Transfer to the account of the client. You will be asked to do so, and only when a refund is involved, your NIB.
. PayShop - If you choose PayShop payment, Hipay will send an email to the client asking for payment and as payment method you can choose PayShop.
In this case Hipay will send a second email with PayShop codes so that the customer can pay the order at any PayShop point.
Regardless of how the customer chooses to pay for your order, the invoice will follow with the order.
9. Prices
The prices of products are those that are disclosed in the online store, unless there is an obvious error. The online store is updated daily, however, it is possible that the information on the price of some products contain errors, so if this situation occurs, UKNITCLUB will inform the customer as soon as possible, giving you the possibility of confirm the order with the correct price or cancel it, with the right to a full refund of the amount paid.
If contact with the customer is not possible, UKNITCLUB reserves the right to cancel the order and to reimburse the whole order.
The prices shown on the site already include Value Added Tax (VAT) at the legal rate in force (23%), according to applicable legislation in Mainland Portugal, where the company owns the online store is headquartered.
The total amount to be paid is the value of your order with VAT and already with the delivery rate included.
Product prices may be subject to change and update. UKNITCLUB reserves the right to change and / or update prices without prior notice. However, the price displayed at the time of purchase is the price actually applied, except for an obvious error.
10. Product Availability
Since UKNITCLUB does not ship orders on Saturdays, Sundays and holidays, the shipping date is always considered on the business day following the payment of the order.
If any item ordered is unavailable, UKNITCLUB will contact the customer in the following cases:
. Temporary unavailability of the article - The customer can decide whether to wait for the replacement of the article temporarily unavailable or if he wants to replace it or possibly cancel the order of the article;
. Change of price in the replacement of the item - The customer will decide whether to accept the new price, replace the item with a similar one and with the same price as the one that had initially ordered or canceled the order of the article in question;
. Absolute unavailability of stock replacement of the item - The customer will decide if he replaces the article with a similar one in its characteristics and price or if it cancels the order of said article.
In any of the situations, the order will only follow for finalization and shipment after the customer's written decision.
Whenever the client's decision implies a refund amount, UKNITCLUB will refund the amount paid by the customer, within a maximum period of 14 (fourteen) days after the customer's communication about his decision.
Whenever possible, UKNITCLUB will try to deliver all the ordered items in a single shipment. However, if part of the ordered items is timely (2 to 5 days) or temporarily (more than 5 days) unavailable, delivery of the order may be phased. The customer or user will, in this case, be contacted by email.
The date of delivery of the article with extended availability should be considered.
In case the customer or user wants to receive the articles with less deadline and, do not want to wait to receive everything together, we suggest you to make separate orders.
11. Shipping & Delivery
The data that is requested from the customer or users refers to the data that will appear on the invoice. If the customer or user intends to invoice with their tax number, they must fill in the field "Tax identification number", since this is not a required field. If you do not do so, you will receive an invoice with the generic tax number (assigned to the unidentified taxpayer). All fields with (*) are required.
The fields of optional filling (telephone, mobile phone and email) are requested to facilitate communication with the customer or user, namely receive SMS that allow you to follow the order until receiving and any clarification regarding the order).
Shipping address
This is the address where the customer or user wants the order to be sent. This address may or may not be the same as the address for the invoice. In any case, the shipping address is mandatory.
If you have chosen to register as a customer, all this information will be stored in your account.
Send
The process of preparing and sending orders starts immediately after confirmation of payment of the order.
If the confirmation of good payment is received by UKNITCLUB until 15 hours the order will be shipped on the same day, whenever possible. If this is not verified the order will be shipped on the business day following confirmation of good payment.
See the Table below for all shipping options available to you:
|
sportador |
Dias para Entrega |
Método de Entrega |
Zona |
Horário de Entrega |
Info cliente |
|
CTT Expresso |
Dia útil seguinte à expedição |
Domicilio |
Portugal Continental |
Das 9h às 18h |
2 SMS |
|
Portugal - Ilhas |
Das 9h às 18h |
2 SMS |
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|
Espanha Peninsular |
Das 9h às 18h |
2 SMS |
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|
Chronopost Internacional |
2 a 3 dias úteis |
Domicilio |
Europa - UE |
Das 9h às 18h |
Tranking Nº |
|
Das 9h às 18h |
Tranking Nº |
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If the customer or user has a need, you can make changes to your order even after it has been paid and provided it has not yet been issued. You can change your billing and shipping address.
To make changes please contact us by phone +351 936699336.
Costs
The shipping costs vary depending on the weight, the mode of delivery chosen by the customer or user, and the destination of the order, taking into account the information in the article as to its availability on days for shipping.
Shipping costs for Continental Portugal and Islands. Refer to the Table below:
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Shipping costs to Spain, Europe and Rest of World.
International shipping costs vary depending on the weight, the mode of delivery chosen by the customer or user and the destination of the order, taking into account the information in the article as to its availability on days for shipping.
In international shipments (except Continental Spain) in orders weighing more than 1.8 kg the process of calculating shipping costs is automatic. For any additional questions please contact Customer Service:
Phone: +351 936699336
Email: contact@uknitclub.com
See Table below for International shipments:
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Delivery of orders from UKNITCLUB.COM takes place through CTT Expresso, CTT and Chronopost.
The confirmation of delivery times is valid after confirmation of payment of the order.
To know the specificities of each mode of delivery the customer or user can consult the shipping table above, and choose the one that best suits you.
UKNITCLUB declines any liability in case of violation of the law of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.
The international shipping costs do not include the import tariffs, which must be paid upon arrival of the order, by the consignee of the order.
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