Cancellations, Exchanges and Returns

To cancel your order:

You can cancel your order if it has not yet been shipped. To do so, you must send us an email to express your decision to cancel the order.

At the email you will need to provide us with the order number.

Email to cancel order: contact@uknitclub.com

 

In Cancellation situations, the Refund is guaranteed and made in accordance with the way you paid for your order.

- All Refunds are automatic, except payments by ATM and PayShop. In these cases the payment is made by us through a bank transfer to your account. You will only be asked for the IBAN for this purpose and only when there is a refund to be made.

 

If cancellation occurs after shipment, you must receive the order and, upon receipt of the order by the customer, the customer may exercise his right of Free Termination of the Agreement in the terms legally provided, and described below.

In this case the return costs are borne by the customer. These expenses are only the expenses with sending the articles whose order canceled.

 

Right of Free Termination of Contract:

 

In compliance with Decree-Law No. 24/2014 regulating distance contracts with a view to promoting the transparency of commercial practices and safeguarding the legitimate interests of consumers, www.uknitclub.com informs the following:

• The consumer has the right to free resolution of his contract within 14 calendar days, without the need to indicate any reason;

• The deadline for exercising the right of free resolution expires 14 days from the day after the day you acquire the physical possession of the assets.

In order to exercise your right of free resolution, you must notify us of your decision to terminate the contract by means of an unambiguous statement, which must include the following information:

• Identification of the recipient (if your communication is by letter);

• Identification of the sender - Name and Address;

• Date (if your communication is by letter);

• Order number and date online;

• Invoice-Receipt Number;

• Reference and quantity of the articles to be returned;

• Signature (if your communication is by letter).

 You can do this by sending us your statement by mail to the following address:

Pyramidocean Unipessoal, Lda.

Rua Hermano Neves, 18, E7

1600-477 Lisbon

 Portugal

You can also send us your unambiguous statement by email to the following address: contact@uknitclub.com. If you choose this form of communication, we will send you, without delay, a numbered reception notice of the request for resolution by e-mail.

In order for the period of freedom to be respected, it is sufficient that its communication concerning the exercise of the right of free resolution be sent before the expiry of the period for termination.

 

Right of Free Termination of Contract:

 

• In the event of termination of the contract, all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a mode of shipment other than the least expensive modality of normal shipment offered by us) will be reimbursed ) without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to terminate the contract.

• We make these refunds using the same payment method you used in the initial transaction, unless otherwise agreed by you; in any event, incur no costs as a consequence of such reimbursement.

• We may withhold reimbursement until we have received returned goods, or until you provide proof of shipment of goods, whichever occurs first.

• You must return the goods without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if you return the goods before the expiry of the 14 day deadline.

• You must bear the direct costs of returning the goods.

• It is only responsible for the depreciation of goods resulting from manipulation that goes beyond what is necessary to verify the nature, characteristics and functioning of the goods (similar to what you would do if you were going to buy from a physical store).

Thus, in relation to the goods to be returned, the following must be taken into account:

1. The product has not been used or tampered with;

2. The product retains its original characteristics and the packaging is not completely damaged.